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frequently asked questions: play tents
Play Tent Products: Safety | Shipping: Play Tents | Payment | Returns | Privacy Policy


Q. What's so special about these Play Tents? Why are they SAFE?
A. We're glad you asked! Pacific Play Tents(PPT) prides themselves on being the leading manufacturer of safe, durable Play Tents, Play Tunnels, Play Parachutes and more. While other companies spend money on licensing for "characters" to put on their merchandise PPT was busy developing a more durable material like their exclusive "G3" patented shock corded poles and the durable 190T 70 Denier polyester.
Here are some great facts about these

SAFE and FUN Play Tents

  • SAFE: All of the fabric used in these products is 190T 70 Denier Polyester.
  • OUTDOORS: These products are made with a WATER REPELLANT material!
    (Made with a 250mm Poly Urethane(PU) coating)
  • STURDY: The tent poles are all patented "G3" poles. They are made of fiberglass and have a PU coating to make them VIRTUALLY UNBREAKABLE!
  • EASY to CLEAN: All of the tent floors are made with 10x10 weave PE(polyethylene) WATERPROOF material.
Click here to read more on PACIFIC PLAY TENTS.


Q. How does shipping work?
A. All shipments are sent via UPS (or by USPS, where applicable and will have tracking numbers for your convenience. You will be given a choice of shipping methods and the prices for each upon checkout. Prices are based on weight and destination. Our checkout cart bases the price on the UPS pricing chart and gives you as accurately a price as possible. We try to keep our shipping prices low so that you don't get charged more just to ship your order. We also provide you with all the possible shipping methods in order for you to receive your order as quickly as desired.
Q. Where can you ship to?
A. We generally ship inside the United States. However, we are currently offering UPS International shipping and we are constantly working to expand our shipping options to include more affordable International shipping.
NOTE: If you would like to see your ESTIMATED SHIPPING COSTS, please add your items to your cart and proceed to checkout. Just before you get to the payment page our Shopping cart will show you what Shipping will cost based on the weight and destination.


Q. What forms of payment do you accept?
A. We accept MOST major credit cards, Visa, MasterCard, American Express AND Paypal! We do NOT accept Discover, Diners Club, etc. at this time.
Q. Do you charge Sales Tax for my State?
A. At this time, Sales Tax is ONLY charged to residents of California.
Q. Is it safe to use my Credit Card Online?
A. Businesses these days ensure the customer through encrypted data known as SSL which makes purchasing online as safe, if not safer than ordering over the phone. Data gets encrypted by the website and de-crypted by the transaction system.
Secure Websites(courtesy of PayPal.com):

Whenever entering sensitive personal information (such as checking account or credit card numbers) onto any website, make sure that the website encrypts the information you send to, and receive from, the site. When you log into your PayPal account, you will always be on a secure website. You can check if the website you are using has this type of security in two ways:
  • Check to make sure the URL begins with "https" rather than "http"
  • Look for a lock icon on the bottom left or bottom right of your browser,

which should look like this:


Q. What is your RETURN POLICY?
We believe in the quality of the products we sell and will therefore accept any return item in its original condition and packaging within 30 days for any reason. We will issue a refund or credit covering the value of your returned item, less shipping and handling charges. A 20% restocking fee may be applied if the return is made after 30 days or is not in the original packaging. outdoorfuntime.net reserves the right to refuse merchandise returned in a damaged or obviously used condition.

If an item is defective in any way, please contact us via email for an RMA number and return shipping label.

If an order is returned to us marked "Refuse Delivery", we will charge you for the original shipping charges since they are paid by us when the order is shipped and are not refundable.
Q. So after 30 days I'm stuck?
We realize that items may be defective and have problems later on down the line, so we try to go beyond our policy by having a great relationship with the manufacturers. If you have a product that is defective and it is after the 30 days, please contact the manufacturer, explain what happened and tell them you purchased their product through Outdoor Funtime. They are extremely helpful and stand behind their products. You can contact Pacific Play Tents anytime by going to PacificPlayTents.com
Q. What are the steps involved for returning items?
Step 1 - Email returns@outdoorfuntime.net and request an RMA # for your order number. Please specify what you are returning and why.

Step 2 - Place item(s) in their original packaging and ship items via USPS, UPS or FEDEX to:

   Outdoor Funtime Returns RMA # XXXXX
   c/o Lintech Systems
   525 N. Maria Avenue
   Redondo Beach, CA 90277

Step 3 - Once we receive your items, we will refund your credit card the amount of the purchase minus shipping charges. If it has been more than 30 days since the original purchase date, we will mail you a corporate check.

Privacy Policy:

Outdoor Funtime is committed to maintaining your confidence and trust, and to protecting any personal information provided online, therefore we have adopted the guidelines listed below.

Basic confidentiality policy

It is our policy that personal information, such as your name, postal and email address or telephone number, is private and confidential. Accordingly, the personal information you supply is stored in a secure location, is accessible only by designated staff, and is used only for the purposes for which you provide the information (such as to respond to a request or to process your order).We do send occasional emails to our customers with promotions and/or special offers. You may opt out of these emails at any time.

Non release of information

Personal information will not be released to any third parties except for the purpose for which you provide the information (such as confirming an address for credit card processing or order fulfillment). We do not provide or sell information to third parties for any other reason.

Statistics Tracking

While our website does track statistics about visits to our website such as daily number of visitors, most popular pages and referrals to our website, the statistics contain no personal information, and are used strictly internally to provide better service.